Legal Information

General Disclaimer

Please read this before using the our organisations web site herein referred to as ‘the site’. This disclaimer applies to all pages found within the site. The site provides Internet-based communications and information services to you, the site user.

The site authors, affiliate personnel, or contributors, do not provide advice through the site and accept no responsibility for decisions users of this site may make.

The content of the site is for informational purposes only. The content is not intended in any way to be a substitute for professional advice.

The site does not recommend or endorse any specific test, products, procedures or practices that may be mentioned on or through access to the site. Our organisation is not responsible for the opinions of any contributors to the site. Our organisation assumes no liability or responsibility for damage or injury to persons or property arising from any use of any product, information, idea, or instruction contained in the materials provided to you. You understand that the Internet may contain unedited materials, some of which are explicit, or in other ways that may be offensive to you. Incidental or accidental exposure to such material is at your own risk. Our organisation, its members, or industry affiliations have no control over and accept no responsibility whatsoever for such materials or information in any sites accessed through the site.

Our organisation strives to protect your privacy. Our organisation does not collect personally identifiable information about users of its site except when such individuals specifically provide such information on a voluntary basis. A user’s access to and use of the site services constitutes information voluntarily given by the User. No user lists are generated for distribution to any other parties. Our organisation makes no warranties about the discoverability of members’ identity by methods beyond our control. The user in voluntarily providing identity via email accepts responsibility for whatever electronic communications they receive as a result.

Privacy Policy

Tree Amigos Victoria Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website www.treeamigosvictoria.com.au and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Tree Amigos Victoria Pty Ltd will not charge any fee for your access request.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Taman Treweek
taman@treeamigosvictoria.com.au
1800 184 945